Common questions

Gamers only - not true!

VR is more than just blasting monsters. You can have all kinds of adventures even watch films, music videos and paint a 3D masterpiece. There’s something for everyone.

Should I arrive early?

We strongly recommend that our customers come at least 10 minutes in advance to listen to all the safety procedures and also review the setup process. Additionally, you should arrive in advance to sign the terms and conditions form if not completed online.


If you notify us:

  • at least 48 hours in advance of your booking we will issue a full refund.
  • at least 24 hours in advance of your booking we will issue a 50% refund.
  • less than 24 hours in advance of your booking we will be unable to issue a refund.

How do I avoid hitting things?

Within the headset you will see a blue grid/chaperone zone so you can enjoy your experience without bumping into the real world!

What if I get motion sickness?

We test all of our experiences to minimise this but some people may be susceptible to unexpected side-effects during the VR session. If you feel unwell at any point please let us know and we will be there to help you.

I wear precription glasses!

Generally this is not a problem if your glasses are an average size. You can wear them inside the headset.

Do I have to select games before I arrive?

No. We put you centre stage with our fully immersive, self-directed VR environment inside the headset. Effortlessly preview, launch, and switch games, "call for help," and extend time - all from within the headset.

How will I know how to use the equipment?

Our in-headset tutorials get you accustomed to the controllers and game-to-game navigation. Each VR station has general instructions on the controller buttons and how to put on the headset. We are always around to help as well.

Are there any health risks that will prevent me using VR?

If you have any existing medical conditions you should consult your doctor - such as a heart conditions, epilepsy etc. that affect your ability to safely perform physical activities.

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