VIRTUAL REALITY

Common questions

Covid-19 safe environment

Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your booking.

 

Stringent Cleaning after each booking - We’ve increased the frequency of disinfecting surfaces and high traffic areas between each session, and hand sanitiser will be available to all of our guests. There is a 30min gap between all bookings. We also use UV-C wands and other sanitiser products to disinfect our equipment. 


Social Distancing - Guests will stay at a safe 1m+ distance during their time in-store. We also ensure that all staff members will be wearing the necessary PPE. Further details and a virtual tour will be added in the coming weeks.


Wellness Checks - Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your session.

Gamers only - not true!

VR is more than just blasting monsters. You can have all kinds of adventures even watch films, music videos and paint a 3D masterpiece. There’s something for everyone.

Should I arrive early?

We strongly recommend that our customers come at least 10 minutes in advance to listen to all the safety procedures and also review the setup process. Additionally, you should arrive in advance to sign the terms and conditions form if not completed online.

Refunds

If you notify us:

  • at least 48 hours in advance of your booking we will issue a full refund.
  • at least 24 hours in advance of your booking we will issue a 50% refund.
  • less than 24 hours in advance of your booking we will be unable to issue a refund.

Hygiene

We use anti-bacterial products and lens wipes to ensure our headsets and controllers are hygienic for our customers to use.

What if I get motion sickness?

We test all of our experiences to minimise this but some people may be susceptible to unexpected side-effects during the VR session. If you feel unwell at any point please let us know and we will be there to help you.

I wear prescription glasses!

Generally this is not a problem if your glasses are an average size. You can wear them inside the headset.

Do I have to select games before I arrive?

No. We put you centre stage with our fully immersive, self-directed VR environment inside the headset. Effortlessly preview, launch, switch games, and "call for help".

How will I know how to use the equipment?

Our in-headset tutorials get you accustomed to the controllers and game-to-game navigation. Each VR station has general instructions on the controller buttons and how to put on the headset. We are always around to help as well.

Are there any health risks that will prevent me using VR?

If you have any existing medical conditions you should consult your doctor - such as a heart conditions, epilepsy etc. that affect your ability to safely perform physical activities.

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