COMMON QUESTIONS

COVID SAFE

Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your booking.


Stringent Cleaning after each booking - We’ve increased the frequency of disinfecting surfaces and high traffic areas between each VR session, and hand sanitiser will be available to all of our guests. There is a 30min gap between all bookings. We also use UV-C wands and other sanitiser products to disinfect our equipment. 

BIRTHDAY PARTIES (AGE 10 & OVER)

There is always something new and exciting happening at our venue. We enjoy bringing people together to play, celebrate and socialise in a fun environment. Come in and see what we’re all about. Book a VR party and then our sofa console zone and order in your food. Our EPIC package is great for younger kids.....for a group of 6 - 10 kids we recommend booking our 90 min package.

CORPORATE EVENTS

Limitless-VR & V-Bar hosts Private Events for a variety of group sizes. We offer you a chance to socialize and have a good time in our VR lounge or V-Bar. Great for team building and shooting the boss in VR. Get on our leaderboards and compete to be the best of the best.

SHOULD I ARRIVE EARLY?

If you are playing VR then please arrive at least 10 minutes in advance to listen to all the safety procedures and also review the setup process.

IS THERE ON-SITE PARKING?

The Wandle Rd NCP or Council car park are only 5mins away from us.

CAN I PARTICIPATE IF I HAVE A WHEELCHAIR?

Our venue is accessible for wheelchair users and VR has proven to be very popular as an experience. However, our toilets are in the basement (stairwell access only).

WHAT IF I GET MOTION SICKNESS?

We test all of our experiences to minimise this but some people may be susceptible to unexpected side-effects during the VR session. If you feel unwell at any point please let us know and we will be there to help you.

DO I HAVE TO SELECT GAMES BEFORE I ARRIVE?

No. We put you centre stage with our fully immersive, self-directed VR environment inside the headset. Effortlessly preview, launch, switch games, and "call for help".

I WEAR PRESCRIPTION GLASSES!

Generally this is not a problem if your glasses are an average size. You can wear them inside the headset.

ARE THERE ANY HEALTH RISKS THAT WILL PREVENT ME USING VR?

If you have any existing medical conditions you should consult your doctor - such as a heart conditions, epilepsy etc. that affect your ability to safely perform physical activities.

IS THERE A PLACE TO WAIT IF I DON'T HAVE AN EXPERIENCE BOOKED?

If you are not taking part in the experience you can wait and enjoy a drink in our bar area or watch others play on the gaming monitors.

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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